Job Description

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu .

Job Description

Essential Functions

Visitor Experience 85%:

Contribute to a positive, welcoming, and inclusive environment for museum visitors and staff.

Specific responsibilities include:

• Proactively and respectfully address visitor questions about exhibitions, museum amenities, and where to find artworks on view by engaging directly, enthusiastically, and meaningfully with all visitors.
• Remain informed about current and upcoming exhibitions, artworks on view, museum programming, and visitor amenities and resources available.
• Help maintain supply of in-gallery interpretation materials, including brochures, feedback cards, etc.
• Support SCMA visitor guidelines and visitor experience policies.
• Observe and report safety incidents and concerns to museum Safety Team staff. Assist in evacuations and emergency response procedures.
• Commit to supporting museum core values and participate in training to center equity and inclusion in visitor experience operations and practices. Gallery Assistants will be trained to interact with diverse audiences, to foster connections between visitors and the works of art on view.

Administrative Duties 15%:

• Participate in regular training, including training on customer service and evacuation and safety procedures.
• Complete incident reports related to duties and share observations on visitor experience needs with Visitor Experience Manager, Safety Team and other departments in order to continually improve visitor experience at SCMA.

Other Functions

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

• High school diploma or equivalent with demonstrated experience building positive customer relations.
• Demonstrated desire to work with and support a diverse learning community. Ability to meet the physical requirements of this position.
• Experience working with individuals from diverse backgrounds.

Preferred Qualifications

Bi-lingual or multi-lingual a plus.

Skills

• Proven record of excellent customer service and communication skills; exemplary interpersonal skills; consistent good judgment; ability to respond quickly, calmly and appropriately in emergency situations.
• Basic computer skills.
• Promptness, reliability and honesty are required in this position.

Additional Information

Regular weekend (Saturday or Sunday) coverage and occasional evening hours are required of this position. Weekly hours worked will average 6-12 per week Saturday and/or Sunday, depending on coverage needs. To help visitors identify staff in the museum, Gallery Assistants wear an ID badge, radio with an ear piece and abide by a casual dress code. Anticipated base pay - $17.49 per hour

Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Position Type:

About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

As set forth in our mission and values , Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

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