Job Description

Role Overview

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction

This is an on-site role!

Sodexo is seeking a highly passionate and disciplined leader for a Patient Experience Manager 2 who is committed to creating positive patient experiences for a large healthcare system located in San Antonio, TX.

As the Patient Experience Manager, you will be responsible for implementing strategies to enhance the patient dining experience by developing patient satisfaction action plans, coordinating and directing patient experience activities through leading and coaching management employees and staff, and monitoring Press Ganey scores to address areas of concern to drive patient satisfaction initiatives. The ideal candidate will be a critical thinker and solution-oriented with a proven track record in exceeding customer expectations in a hospital environment.

What You'll Do

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
• act as the liaison between the nursing units and dietary department to review and address any patient menu or meal concerns; and
• perform daily patient rounding and service recovery.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
• the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
• the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed;
• previous experience working in a high-volume facility, proficient in computer skills and report management experience; and
• be a Certified Patient Experience Professional ( CPXP) preferred .

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years

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