Job Description

We are seeking a seasoned Salesforce & Veeva CRM Consultant with strong experience across Life Sciences CRM platforms including Veeva Commercial (CRM) , Veeva Medical (MedComms/MedInquiry) , Salesforce Marketing Cloud , and Salesforce Health Cloud . The ideal consultant understands the end-to-end commercial and medical operations ecosystem, CRM workflows, data integration, regulatory compliance, and omnichannel engagement for Pharma/BioTech customers.

You'll collaborate closely with business stakeholders, IT teams, and vendor partners to enhance user experience, streamline field force effectiveness, and ensure compliant customer interactions.

• Translate business requirements into Salesforce/Veeva CRM design and configuration solutions

• Implement and support Veeva Commercial CRM for sales and field medical teams

• Configure and optimize Veeva Medical modules including MedComms, MedInquiry, and Medical Affairs workflows

• Lead enhancement and campaign automation initiatives in Salesforce Marketing Cloud

• Implement patient/care-journey workflows in Salesforce Health Cloud

• Conduct system testing, validation, and UAT coordination in regulated environments

• Design system integrations with MDM, Data Warehouses, and digital engagement platforms

• Maintain documentation including design specs, data flows, test scripts, and SOPs

• Support release management, end-user training, troubleshooting, and production support

• Ensure 21 CFR Part 11 , GxP , and data privacy compliance (HIPAA/PII where applicable)

• 5+ years Salesforce / Veeva CRM functional/technical experience

• Hands-on configuration expertise with:

  • Veeva Commercial CRM

  • Veeva Medical (MedComms/MedInquiry)

  • Salesforce Marketing Cloud

  • Salesforce Health Cloud

• Strong understanding of Pharma/BioTech commercial, medical, and patient engagement processes

• Experience working in validated/regulated environments

• Proficiency with requirement gathering, CPQ/CLM familiarity a plus

• Knowledge of data models: HCP/HCO, customer master, consent & subscription management

• Experience integrating with data pipelines, MDM tools (Reltio, Veeva Network, etc.), and omnichannel platforms

• Certifications preferred:

  • Salesforce Admin / Consultant certs

  • Veeva CRM / Medical certified (if applicable)

• Salesforce Admin / Consultant certifications

• Veeva CRM or Veeva Medical certifications (added advantage)

• Experience with Salesforce Service Cloud , Field Service , or Patient Support tools

• Exposure to AI-driven engagement , NLP, and analytics platforms

• Pharma Martech knowledge (approved email, CLM, content management)

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